Exin ITSM20F.EN Exam Dumps - Updated Apr 2024

Question 1

What level of Capacity is targeted by Capacity Management?

Asufficient Capacity to meet agreed current and future demands

Bsufficient Capacity to meet all current and future demands

Csufficient Capacity to meet all development and operational requirements

Dsufficient Capacity to meet current demands only

Question 2

New or changed services need to be accepted before being implemented into the live environment. What shall be done after a new or changed service has been implemented?

AA Post Implementation Review (PIR) is held comparing actual outcomes against those planned.

BAn approach needs to be defined for interfacing to projects that are creating or modifying services.

CNothing additional: the new or changed service goes into Business As Usual and will be managed as a normal service.

DThe manner in which the Change shall be reversed or remedied if unsuccessful needs to be defined.

Question 3

What is the definition of Availability?

Aa record containing details of which Configuration Items (CIs) are affected and how they are affected by an authorized Change

Ba snapshot of the state of a service or individual Configuration Item (CI) at a point in time

Cany event which is not part of the standard operation of a service and which causes or may cause an interruption to, or a reduction in, the quality of that service

Dthe ability of a component or service to perform its required function at a stated instant or over a stated period of time

Question 4

How should the Deming cycle be used?

Aas a model for continual improvement

Bas a model for customer orientation

Cas a model to be used during the design phase of the service

Das a model to calculate the costs of service improvement

Question 5

To which process shall Problem Management ensure that up-to-date information on Known Errors and corrected Problems is available?

Aall ISO/IEC 20000 processes

BAvailability Management

CConfiguration Management

DIncident Management

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